“The impression one gets is that the broadband operators are beyond good and evil.”
Banda larga brasileira está longe de ter qualidade razoável: Maria Inês Dolci of the Folha de S. Paulo posts a podcast on the astonishingly poor quality of service and sociopathic, usurious pricing of Brazilian broadband Internet providers.
The thing about podcasts is that by the time you finish listening to the person speaking the words, you could have read the same words five times over. The eye-brain nexus is still the most efficient semantic processor going.
Os serviços de acesso à banda larga brasileira estão longe de ter qualidade razoável. São caros, instáveis e não entregam o que prometem. A falta de qualidade deveria ser duramente cobrada pela Anatel Agência Nacional de Telecomunicações, diz Maria Inês Dolci, coordenadora institucional da Pro Teste, colunista da Folha e responsável por um blog da Folha Online.
Brazilian broadband Internet access services are far from offering reasonable quality of service. They are expensive, unstable, and don’t deliver what they promise.
This has been our experience, too, even with NET Serviços cable broadband, which you wind up paying through the nose for because its two-nines quality of service is about the best you can get around here.
Na última semana, milhares de assinantes do Speedy tiveram problemas para se conectar à internet devido a falhas no sistema da Telefônica. Segundo Dolci, nenhuma ação ocorre para melhorar esses serviços. Ouça outros podcasts com a participação da advogada.
Last week, thousands of Speedy subscribers had problems connecting to the Internet due to system failures at Telefônica. According to Dolci, no action is taken to improve these services. Listen to other podcasts featuring the lawyer.
This is a marketing disaster for Telefônica as it rolls out its 30 Mbps Speedy Xtreme service, with Marcelo Tas as its cuebald spokesmodel.
Their telemarketers call up my wife to offer her this new service and she gives them an earful about the time they signed my ailing mother-in-law up for Speedy without her asking for it, then tried to make it impossible for her to cancel it.
They made the poor woman cry. They lie, cheat and steal, these people. The Mrs. says the telemarketer was laughing as she really got rolling on her tirade about why she would rather not have access to the Internet at all than give a single red cent to Telefônica — whose residential phone service we are stuck with and whose outsourced maintenance force you have to bribe, literally, in order to get them to “really” fix the chronic problem with your service. You’re better off consulting a freelance, black market puxador de gatos.
“A impressão que temos é que as operadoras estão acima do bem e do mal. Quando as empresas transacionais deixarão de tratar os consumidores brasileiros com descaso que seria fatal se tivessem em seus países de origem? É por isso que somos vistos como mercado dócil que aceita tudo, porque nós aceitamos”, diz a colunista.
“The impression one gets is that the broadband operators are beyond good and evil.”
Good one.
When will multinational corporations stop treating Brazilian consumers with a contempt that would be fatal in their home countries? This is because we are viewed as a docile market that accepts anything, because in fact we do,” the columnist says.
The fact is that you have no consumer choice in the matter. This country is lousy with nasty, sociopathic oligopolies. Like Globo and Editora Abril.
Filed under: Black Markets, Brazil | Tagged: broadband, Consumer Affairs, telefónica
